Donor Service Consultant - National Contact Centre

Join Lifeblood’s Award-Winning Contact Centre 

• Permanent full-time opportunities 
• Located in Adelaide, South Australia 
• 12-week rotating roster 

Discover life-giving possibilities 

Lifeblood offers more than just a job—it’s an opportunity to make a real impact. As an organization, our purpose is simple: life-giving donations, creating life-changing outcomes. Join us, and let's build a fulfilling career together at Lifeblood. 

About the role 

Our National Contact Centre is looking for passionate Donor Service Consultants to join the award-winning team. As a Donor Service Consultant, you will provide a genuinely heartfelt service, encouraging donors to make life-giving blood and plasma donations. Initially focusing on inbound and outbound calling, you'll have opportunities to progress into live chat and social media support. 

In addition to a passion for delivering exceptional experiences, successful candidates should demonstrate the following attributes: 

• Proficiency in diverse technologies and software. 
• Curiosity with proactive problem-solving skills. 
• Uphold privacy, quality, and attention to detail. 
• A collaborative team player. 
• Exceptional interpersonal and communication skills. 
• Anticipate and meet donor needs effectively. 
• Flexibility and resilience in a dynamic environment. 
• Proactive problem-solving and donor perspective understanding. 
• Effective time management and attention to detail. 
• Eagerness for continuous learning and exceeding KPIs 

Training and Rostering 

• 4-week in-office training and development program - rostered 9am-5pm 
• Hybrid working arrangement – work from home 3 days a week and in office 2 days a week
• Hybrid working available post-successful training completion and 2 months settling in period (in office)
• We offer flexible working hours to accommodate various preferences, to support a work-life balance in a full time role. 
• 12-week rotating roster between 7am-7pm Monday to Friday with 1 Saturday per rotation 

Thrive in a diverse culture that cares for your wellbeing 

We take pride in our diverse and inclusive environment, fostering a place where everyone can achieve their best. Your wellbeing is our priority, and we express gratitude and care for one another. Joining the Lifeblood team comes with perks: 

• 4 weeks of full-time paid training 
• Hybrid work model - WFH and WFO 
• Ongoing development and career progression opportunities. 
• Salary packaging benefits, including the option to package up to $15,900 of your salary 
• Purchase additional annual leave 
• Discounted private health cover with corporate benefits 
• Access to 1,430+ gyms & pools all over Australia 
• Employee Assistance Program; Free, 24/7, and confidential health, safety, and wellbeing support 
• Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants, eyewear, and more 

Next steps 

We move quickly in our recruitment process, aiming to progress suitable candidates promptly. As a 2024 Circle Back Initiative Employer, we commit to responding to every applicant. You'll hear from us with an outcome after your application has been reviewed and assessed. 

If selected, you'll attend our assessment centre for a comprehensive role overview and the chance to tackle unique challenges designed to guide our recruitment process. 

Applications close on Thursday 5th of December, with our assessment centres scheduled for 9th, 10th and 11th of December. Successful applicants will commence their Lifeblood journey on Monday 13th of January 2025

For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out to our Talent Engagement Team at lifebloodcareers@redcrossblood.org.au. 

Please note:  applications sent directly to this email address cannot be accepted

If you want to know more about our recruitment process or to check out our FAQ's, please click here.

This vacancy is being managed directly by Lifeblood's Talent Engagement team. We won't accept candidates from external recruitment agencies on this occasion.