Donor Service Consultant

• Be part of a team where every call makes a difference
• Full-time and part-time opportunities available, based in Adelaide, with part-time arrangements to suit your lifestyle
• Full-time equivalent salary of $64,612 + penalties (if applicable) + superannuation + salary packaging

Discover life-giving possibilities 

Lifeblood offers more than just a job—it’s an opportunity to make a real impact. As an organization, our purpose is simple: life-giving donations, creating life-changing outcomes. Join us, and let's build a fulfilling career together at Lifeblood.   

About the Role

Our National Contact Centre is looking for passionate Donor Service Consultants to join our team. In this role, you’ll provide heartfelt service, encouraging donors to make life-saving blood and plasma donations, through a mix of outbound and inbound calls.

To succeed in this role, you’ll need to bring:

• A donor-centric approach with experience in fast-paced environments.

• Excellent interpersonal and communication skills.
• A collaborative attitude and the ability to foster a positive team culture.
• Strong attention to detail and a quick ability to learn new processes and systems.
• A commitment to privacy, quality, and excellence in every interaction.
• A proactive approach to problem-solving, with a focus on understanding and meeting donor needs.
• Flexibility and resilience in a dynamic work environment.
• A passion for continuous learning and exceeding KPIs.

Training and Rostering

We offer flexible working arrangements to suit various preferences, with both full-time and part-time roles available. Here’s what you can expect:

• Training: Successful candidates will receive a comprehensive 4-week training program, delivered in the office from 9am to 5pm daily. Following this, there will be a further 4-week consolidation period, with primarily in-office support.
• Flexible Work Options: After the initial training period, we offer hybrid work-from-home arrangements for added flexibility.
• Full-Time Schedule: 2-week rotating roster between 7am and 7pm, Monday to Friday, with 1 weekend per rotation.
• Part-Time Schedule: While the first 4 weeks of training are full-time, flexible part-time options will be available afterward. Specific part-time options will be available during the application process.

Thrive in a diverse culture that cares for your wellbeing 

We take pride in our diverse and inclusive environment, fostering a place where everyone can achieve their best. Your wellbeing is our priority, and we express gratitude and care for one another. Joining the Lifeblood team comes with perks:   

• 4 Weeks Paid Training: Start strong with full-time, hands-on training.
• Hybrid Work: Flexibility to work from home and the office.
• Career Growth: Ongoing development and clear pathways for progression.
• Salary Packaging: Package up to $15,900 in living expenses and $2,650 in meal entertainment with Maxxia
• Buy Extra Leave: Take control of your time off by purchasing additional annual leave.
• Discounted Health Cover: Access exclusive discounts on private health insurance.
• Gym & Pool Access: Get discounted access to 1,430+ gyms and pools nationwide.
• Employee Assistance Program: 24/7 confidential support for your health and wellbeing.
• Exclusive Discounts: Save on shopping, travel, entertainment, and more.

Next steps 

As a 2025 Circle Back Initiative Employer, we commit to responding to every applicant. You'll hear from us with an outcome after your application has been reviewed and assessed. If shortlisted, you’ll first complete a short audio interview. Successful candidates will then be invited to a Talent Discovery Session for a deeper look into the role and to showcase their strengths.

Applications close on the 22nd June, with our Talent Discovery Sessions scheduled week beginning 30th June. Successful applicants will commence their Lifeblood Journey on Monday 11th August 2025.  

For reasonable adjustments during the recruitment process, please reach out to us.   

For further details on this position, contact Ness Lewy at nlewy@redcrossblood.org.au.   

**Please note we cannot accept applications sent directly to this email please use the online portal to apply 

This vacancy is being managed directly by Lifeblood's Talent Engagement team. We won't accept candidates from external recruitment agencies on this occasion.