NCC Training Lead

• Drive the development of our people to enable them to deliver an exceptional end-to end donor experience
• 12 month fixed term opportunity - salary between 100-120k base + superannuation + salary packaging
• Location - National Contact Centre, Adelaide (hybrid work model)

Discover life-giving possibilities

Lifeblood is more than just a job or a career; it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

About the role  

The Training Lead NCC is responsible for developing the capability of our people so they can deliver an exceptional end‑to‑end donor experience. Working closely with the National Contact Centre, this role shapes a high‑performance learning culture by defining and delivering effective training methodologies that support Lifeblood’s Contact Centre teams. Through strong partnership with operational and support teams, the Training Lead ensures training frameworks, onboarding and continuous learning programs are current, compliant and enable the NCC to adapt to change and evolving service needs.

Key responsibilities:

• Drive capability development across the NCC by designing and delivering targeted training, leadership development and continuous learning initiatives that enable an exceptional end‑to‑end donor experience.
• Define and implement a robust training framework that supports Lifeblood’s strategic objectives, improves operational effectiveness, and sustains high performance across frontline and leadership teams.
• Lead onboarding, induction and refresher training programs, ensuring workforce readiness through well‑maintained, effective and consistent training content and methodologies.
• Partner with NCC operational and support teams to ensure all training materials are accurate, compliant, up to date with systems and procedures, and responsive to change, innovation and evolving service needs

Sound interesting? Here’s what we’re looking for:

• Experience and involvement with preferably in designing and delivering training programs within a contact centre or customer service environment
• Experience in developing and maintaining onboarding, induction, and refresher training frameworks
• Ability to create engaging training materials that support compliance, system changes, and process improvements
• Confidence in facilitating workshops and training sessions aimed at enabling employees to develop skills, capability and knowledge required to be effective in their roles and to support projects, innovation, and change initiatives 
• A quick learner with a proven ability to adapt to and embrace new ways of working and to influence others to adopt a growth mindset and desire to improve and learn new skills.

Please note: this role will require full time office attendance for 2 week training inductions (approx. every 3 months). 

Wellbeing & Benefits

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the Nation, you will have access to the following: 

• Ability to purchase additional annual leave 
• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment 
• 14 weeks paid parental leave - no waiting period for either parent 
• Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone 
• Plus, many more! 

Excited about this opportunity and meet the criteria of the role? Apply now and discover a career filled with life-giving possibilities.

Next steps

When it comes to recruitment we like to move fast, this means we progress suitable candidates through the hiring process as soon as we can. 

We are a 2026 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed.

If selected, you’ll be required to complete a few background checks and we’ll help you through this process.

If you require any adjustments to feel more supported during our recruitment process, please reach out to us. 

For information regarding the recruitment process, please contact Meg on MeHolding@redcrossblood.org.au

**Please note we cannot accept applications via email so please apply online  

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.