Project Manager NCC

• Manage the end-to-end delivery of strategic projects and continuous improvement initiatives within Lifeblood’s National Contact Centre
• Permanent full-time opportunity with WFH flexibility – Adelaide location preferred 
• Salary circa $85k - $105k + Superannuation + Salary Packaging

Discover life-giving possibilities  

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood. 

About the role

The Project Manager is responsible for the end-to-end delivery of strategic projects and continuous improvement initiatives within the contact centre, with a strong focus on leveraging available technology to drive digital transformation, AI, and self-service enablement. This role ensures that all initiatives are delivered on time, within scope, and aligned to business goals, performance targets, and customer experience outcomes.

The Project Manager plays a key role in driving innovation, managing risk, and ensuring that solutions are embedded effectively into operations for long-term success.

Sound interesting? Here’s what we’re looking for: 

• Proven experience delivering complex projects in a contact centre or customer operations environment
• Strong knowledge of project management methodologies (e.g. Agile, PRINCE2, PMBOK)
• Experience implementing AI, automation, or self-service technologies
• Knowledge of contact centre technologies (e.g. CRM systems, IVR, chatbots, AI, RPA)
• Ability to manage risk, governance, and compliance in a fast-paced setting
• Excellent communication, problem-solving, and organisational skills.
• Skilled in stakeholder engagement, cross-functional coordination, and change management

This is a permanent full-time opportunity with a hybrid work model rotating between WFH and our National Contact Centre in Adelaide. Lifeblood is proud to accommodate flexible working and we are open to conversations around what this means to you.  

Thrive in a diverse culture that cares for your wellbeing  

We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. Whether it’s workplace safety or work/life balance, we look after our employees’ varying needs. As part of the Lifeblood team, you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.

Excited about this opportunity? Apply now and discover a career filled with life-giving possibilities.

Next steps

When it comes to recruitment we like to move fast, this means we progress suitable candidates through the hiring process as soon as we can.  

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed. 

If selected, you’ll be required to complete a few background checks and we’ll help you through this process.  

If you require any adjustments to feel more supported during our recruitment process, please reach out to us.  

For further details on this position, please reach out to Tayler on tdobbs@redcrossblood.org.au. 
**Please note we cannot accept applications via email so please apply online  

This vacancy is being managed directly by Lifeblood’s Talent Engagement team. We won’t accept candidates from external recruitment agencies on this occasion.