Service Leader

• Fixed Term Full-Time Parental Leave Cover until September 2027 - 76.00 hours per fortnight
• Offering salary from $89,027 + Super + Salary Packaging Benefits 
• Hybrid role based in Adelaide
• Lead with purpose and make a real impact
• Coach and support a team to thrive

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood. 

About the role

As a Service Leader in Lifeblood's National Contact Centre, you’ll be part of a large leadership team at the heart of creating great donor experiences. Leading a team of consultants, you’ll support them to deliver outstanding customer service across a range of channels.

You’ll guide your team through change, keep them motivated in a fast-paced environment, and use your coaching skills to help them succeed. With an eye on performance, you’ll use data and insights to drive continuous improvement, all while fostering a safe, supportive, and fun place to work.

Sound interesting? Here’s what we’re looking for: 

• Proven experience leading teams in a contact centre environment.
• A passion for coaching, mentoring, and supporting professional development.
• Exemplary communication skills, both written and verbal, reflecting a high level of professionalism.
• A keen emphasis on achieving the team's operational outcomes through effective management of adherence, absence, and KPIs.
• Proficiency in information systems and familiarity with contact centre-related technology.
• Awareness and appreciation of regulatory obligations, including those from ACMA, privacy, and TGA.

Benefits and Wellbeing

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia's menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:

• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
• 14 weeks paid parental leave - no waiting period for either parent
• Ability to purchase additional annual leave
• Discounted private health cover with fantastic corporate benefit
• Discounted access to 1,430+ gyms & pools all over Australia
• Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
• Plus, many more!

This opportunity offers a fixed term full-time position with some flexibility for remote work, rotating between working from home and the National Contact Centre. 

We are a 2026 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed. For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out to Jennifer Hall via jehall@redcrossblood.org.au.

If you want to know more about our recruitment process or to check out our FAQ's, please click here

Please note: applications sent directly to this email address cannot be accepted

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.