Customer Service Officer

• Permanent Full-Time - 38.00 hours per week / 76.00 per fortnight
• Varied shifts across a rotating roster from Monday – Friday (7:00AM to 10:00 PM)
• Salary starting from $35.66 per hour + Penalties (if applicable) + Super + Salary Packaging and more
• Sydney Processing Centre, NSW

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.
 

About the role  

We are seeking a Customer Service Officer to join our team at our Sydney Processing Centre in NSW. In this role, you will provide excellent customer service to support the timely distribution of life-giving blood and products to Approved Health Providers while maintaining a commitment to all quality, safety and regulatory requirements.

You will continually look for ways to optimise work processes within the Customer Service Team by actively learning and adapting your approach to achieve great outcomes. You will act with a sense of urgency, high energy and enthusiasm and be able to relate openly and comfortably with everyone. You will value interpersonal savvy and self-awareness and reflect on your own strengths and areas for development, making you a valued contributor.

A day in the Customer Service Officer role will see you:

• Receive and confirm orders from Approved Health Providers
• Provide excellent customer service over the phone and via email for management of customer queries and feedback
• Liaise with medical and scientific stakeholders to ensure accurate and timely delivery of orders
• Input orders and logistical information efficiently into systems for further processing and fulfilment
• Escalates all issues that result in deviation from the work schedule or standard work processes
• Maintain a high commitment to quality systems, quality control measures and applications.

Sound interesting? Here’s what we’re looking for: 

• Prior experience in customer service roles & passion to deliver it
• Ability to undertake routine and repetitive work with close attention to detail
• Collaborative with a strong sense of teamwork
• Ability to follow and perform standardised work processes in a fast paced environment
• Excellent verbal and written communication skills
• Technical and digital aptitude

Please note suitable candidates would go through Assessment Centre/Discovery Session which would be scheduled on 03/07/2025 or 04/07/2025

Benefits and Wellbeing

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:

• Ability to purchase additional annual leave
• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
• 14 weeks paid parental leave - no waiting period for either parent
• Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone
• Plus, many more!

Is Lifeblood your reason? Apply NOW!

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed. For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out to Rashmi Malhotra via rmalhotra@redcrossblood.org.au.

If you want to know more about our recruitment process or to check out our FAQ's, please click here

Please note: applications sent directly to this email address cannot be accepted

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.