Donor Centre Manager

• Exciting opportunity at our new site, Warringah Mall, NSW
• Permanent Full-Time opportunity - 38.00 hours per week
• DCC Enterprise Agreement, Classification 4D
• Salary c. $130,000 + superannuation and salary packaging

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

About the Role

Lifeblood is seeking a leader to join our new Warringah Mall Donor Centre, where you will support the opening of the centre and recruit your own team to shape and maintain a culture that ensures the best experience for every donor, every time. As a Donor Centre Manager, you will motivate your team, achieve collection targets and meet key performance indicators essential to securing Australia's blood supply. Your curiosity, adaptability, and commitment to fostering a positive team dynamic will be the driving force behind achieving common goals.

A day in this role would see you:

• Manage the quality and safety of blood donation and blood products
• Work alongside the team providing service excellence to our donors
• Coach and develop the team to drive continuous improvement across key service performance indicators (KPIs)
• Foster a safe environment where employees feel cared for, can communicate openly, share ideas and continue to learn
• Effectively roster employees to meet donor attendance, skill mix and operational requirements
• Be a great change leader ensuring you explain the “why” and support change for your team
• Engaging and building relationships with internal and external stakeholders
• Work collaboratively with Marketing and Regional Partnerships to optimise donor panels.

Sound interesting? Here’s what we are looking for:

• Strong leadership experience in a large team, strong communication and experience building a leadership team
• Demonstrated experience managing a team in a customer focussed environment
• Strong people leadership skills, using human-centric and empathetic management approaches and can work towards change management
• Motivation to lead and inspire a team to reach shared goals and key performance indicators
• Ability to foster and build internal and external stakeholder relationships 
• A passion for coaching people, developing skills within your team members and identifying talent
• Positive nature, with the ability to empathise with donors and team members
• Strong Excel knowledge, with the ability to dissect and interpret data to make informed decisions
• Highly committed to safety and quality
• A drivers licence and access to your own vehicle to support travel across multiple sites during the commissioning phase
• This role requires flexibility to work across Monday to Sunday. 

Thrive in a diverse culture that cares for your wellbeing  

We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. We place our employee's wellbeing at the forefront and express gratitude and care for one another. As part of the Lifeblood team, you’ll have access to:

• A range of salary packaging benefits including the option to package up to $15,900 of your salary 
• 5 weeks annual leave 
• Ability to purchase additional annual leave
• Discounted private health cover with fantastic corporate benefit
• Discounted access to 1,430+ gyms & pools all over Australia
• Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
• Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants eyewear and more

Excited about this opportunity? Apply now and discover a career filled with life-changing possibilities. 

After submitting your application, you'll hear from either the Hiring Leader or Talent Acquisition team once it's been reviewed.

For position details, contact Tarin Dryden at tdryden@redcrossblood.org.au. For recruitment process inquiries or adjustments, reach out to Jennifer Hall at jehall@redcrossblood.org.au.

Just a reminder: Before applying, you’ll need to have completed your probation period and been in your role for at least 12 months. If you’ve been in your role for less than 12 months, please have a chat with your manager or TA Partner before submitting your application.