Donation Conversation Specialist

•    Use your communication skills to support families, navigate critical conversations, and help save lives
•    Fixed-term Full-time opportunity until September 2026 with ideal hours 10am-6pm - Melbourne based + WFH
•    Offering salary circa $120k + Superannuation + Salary Packaging

 
Discover life-giving possibilities
Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood.
 

About the role

DonateLife Victoria (DLV) coordinates all organ donation across the state. A team of dedicated medical and nursing specialists work within Victorian hospitals to provide professional services and encourage best practice to increase organ and tissue donation rates.

Are you an exceptional communicator and want to play a vital role in supporting families during their most difficult moments, while helping to save and improve lives through organ and tissue donation? We invite you to become a Donation Conversation Specialist, a unique opportunity to increase the consent of organ and tissue donation across Victoria thus making a profound difference in the Victorian community. 

In this newly created pilot role you will use your outstanding communication skills and empathy to guide families through acute grief and bereavement, offering the gift of organ and tissue donation. Working closely with families and health services across Metropolitan Melbourne, you will lead sensitive conversations, obtain formal consent, and provide ongoing support throughout the donation process. Other responsibilities will include;

• Conduct formal consent interviews with donor families, ensuring clarity and respect

• Increase organ and tissue donation consent rates across Victoria

• Deliver clear, sensitive information about end-of-life processes to families

• Facilitate remembrance activities and provide supportive materials to families
  
  

 
Sound interesting? Here’s what we are looking for;

• Tertiary qualifications in Social Work, Psychology, Nursing or similar
• Expert communicator ideally with experience in the grief and bereavement space in a Healthcare setting. Experience in healthcare, counselling, or a related field is highly valued
• Empathy, emotional resilience, and a calm, supportive approach with an ability to handle sensitive conversations with professionalism and compassion
• Demonstrated ability to work independently and identify, assess and resolve problems with a solution focused mindset
• Advanced negotiation skills and ability to communicate appropriately in time critical circumstances 
• Strong organisational skills with attention to detail in documentation and follow-up
• Intermediate level computer skills 
• Hold a drivers licence and have the ability to travel to all Metropolitan Melbourne Health Services

 
This is a fixed-term full time opportunity until September 2026 working out of our Carlton, VIC, office + WFH.

 
Thrive in a diverse culture that cares for your wellbeing
We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. Whether it’s workplace safety or work/life balance, we look after our employees’ varying needs. As part of the Lifeblood team, you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.
 
Excited about this opportunity? Apply now and discover a career filled with life-giving possibilities.
 
Next steps
Applications for this role close on Sunday 27 July 2025 however due to this being a fixed term role it means we will progress suitable candidates through the hiring process as soon as we can.
 
We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed.
 
If selected, you’ll be required to complete a few background checks and we’ll help you through this process.
 
If you require any adjustments during the recruitment process, please reach out to us.
 
For further details on this position or to request a position description we highly recommend contacting Megan Plas on (03) 8317 7400 on donatelife@redcrossblood.org.au 

For questions regarding the recruitment process please contact Svet on ssubotic@redcrossblood.org.au

Please note we cannot accept applications via email so please apply online 

This vacancy is being managed directly by Lifeblood’s Talent Engagement team. We won’t accept candidates from external recruitment agencies on this occasion.