Donor Centre Manager - Frankston

• Unlock your leadership potential with Lifeblood
• Permanent full-time opportunity, 38 hours per week, Monday - Friday
• Located at Frankston Donor Centre, VIC
• Salary from $112,965 - $155,195 pa + super, salary packaging and more

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

Lifeblood is seeking a leader to join our Frankston Donor Centre to shape and maintain a culture that ensures the best experience for every donor, every time. As a Donor Centre Manager, you will draw on your clinical experince to motivate the team,  achieving collection targets and meet key performance indicators essesntial to securing Australia's blood supply. Your curiosity, adaptability, and commitment to fostering a positive team dynamic will be the driving force behind achieving common goals.

A day in the role will see you:

• Manage the quality and safety of blood donation and blood products
• Work alongside the team providing service excellence to our donors
• Coach and develop the team to drive continuous improvement across key service performance indicators (KPIs)
• Foster a safe environment where employees feel cared for, can communicate openly, share ideas and continue to learn
• Effectively roster employees to meet donor attendance, skill mix and operational requirements.
• Be a great change leader ensuring you explain the “why” and support change for your team
• Engaging and building relationships with internal and external stakeholders
• Work collaboratively with Marketing and Regional Partnerships to optimise donor panels.

Sound interesting? Here’s what we’re looking for: 

• Demonstrated experience managing a team in a customer focussed environment.
• Strong people leadership skills, using human-centric and empathetic management approaches and can work towards change management
• Motivation to lead and inspire a team to reach shared goals and key performance indicators
• Strong leadership experience in a large team
• Experience building a leadership team
• Ability to foster and build internal and external stakeholder relationships 
• A passion for coaching people, developing skills within your team members and identifying talent
• Positive nature, with the ability to empathise with donors and team members
• Strong Excel knowledge, with the ability to dissect and interpret data to make informed decisions
• Highly committed to safety and quality
• Clinical experience is strongly regarded but not essential 

Thrive in a diverse culture that cares for your wellbeing  

We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. We place our employee's wellbeing at the forefront and express gratitude and care for one another. As part of the Lifeblood team, you’ll have access to:

• A range of salary packaging benefits including the option to package up to $15,900 of your salary 
• Ability to purchase additional annual leave
• Discounted private health cover with fantastic corporate benefit
• Discounted access to 1,430+ gyms & pools all over Australia
• Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
• Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants eyewear and more

Excited about this opportunity? Apply now and discover a career filled with life-changing possibilities. 

Next steps

When it comes to recruitment, we progress suitable candidates through the hiring process as soon as we can, so we encourage you to submit your application as soon as you're able to. We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed. 

For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out to Rachel O'Shea raoshea@redcrossblood.org.au

Please note: applications sent directly to this email address cannot be accepted

If you want to know more about our recruitment process or to check out our FAQ's, please click here.

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.