Customer Service Delivery Supervisor

• Permanent Full-Time - 38.00 hours per week 
• Salary ranging between $105-115K+Super+ On call+ Option of salary packaging
• Located at Hindmarsh, SA

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.
 

About the role  

We’re currently seeking a Customer Service Delivery Supervisor to join our SA Distribution Hub. In this role you will manage the delivery of customer service and fulfilment of customer orders, through the effective and efficient supply, distribution and management of blood, blood products and components.

A day in the Customer Service Supervisor role will see you:

• Supervise and direct the Customer Service & Order Fulfilment team to maximise efficiency and ensure that orders for blood, blood components, and consumable are received and processed accurately, and are delivered in accordance with customer orders and the work schedule.
• Coordinate daily supply planning, in consultation with the Regional Fulfilment Manager and accordingly establish procedures to identify inventory requirement, gaps, storage, handling of stocks, stock visibility which will eventually lead to smooth deliveries.
• Lead the team through recruitment, training, performance, and development.
• Manage the rosters in accordance with daily supply planning.
• Actively engage in assisting with the daily workload and training and assessment with staff.
• Monitor and drive operational performance against KPIs.
• Identify opportunities for change initiatives and support and implement continuous improvement.
• Maintain the required standards of quality assurance and regulatory compliance within the Manufacturing environment.
• Implement and manage a total quality management approach in the Manufacturing environment and manage to ensure that it meets the Code of Good Manufacturing Practice (GMP) as defined by Therapeutic Goods Administration (TGA).
• Foster a customer-focused environment that consistently meets expectations.

Sound interesting? Here’s what we’re looking for: 

• Ability to lead or supervise a warehouse or distribution team along with operational knowledge of warehouse and distribution processes and principles
• Experience and operational knowledge of Customer service processes and principles
• Ability to coach and develop staff to achieve results
• Ability to undertake the role with a sense of passion for service excellence and contribute towards improved customer service.
• Familiarity with Lean manufacturing, GMP, or pharmaceutical environments (preferred); however we are open about industry.
• Hands-on approach and readiness to support the team as needed
• Strong technical and digital skills with keen attention to detail

This is a permanent full-time opportunity Monday to Friday with shifts between 6:30AM to 5:00PM. Due to nature of role there is requirement to cover on-call roster.

Benefits and Wellbeing

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:

• Ability to purchase additional annual leave
• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
• 14 weeks paid parental leave - no waiting period for either parent
• Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone
• Plus, many more!

Is Lifeblood your reason? Apply NOW!

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed. For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out to Rashmi Malhotra via rmalhotra@redcrossblood.org.au.

If you want to know more about our recruitment process or to check out our FAQ's, please click here

Please note: applications sent directly to this email address cannot be accepted

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.

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