Onsite Services Officer

• Provide first-class customer service, IT support, and troubleshooting for 1st and 2nd level desktop issues across Lifeblood
• Permanent full-time position: Salary Circa $80k + Superannuation + Salary Packaging
• Located at our Brisbane Processing Centre in Kelvin Grove

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

Being the backbone of our business, ICT provides modern supporting systems, infrastructure and digital enablement to support our evolving customer needs. We’re always moving forward to secure new technologies that are integrated and optimised to deliver business value.  

We’re looking for an Onsite Services Officer to provide hands on end-user support at our Brisbane Processing Centre. You will provide first-class customer service, IT support and maintain excellent Service Call management by providing local and remote diagnosis, troubleshooting and resolution of 1st and 2nd level desktop issues related to hardware, software or peripheral devices.  

Sound interesting? Here’s what we are looking for;

• Outstanding communication, collaborative & coordination skills gained through previous work experience in a similar position 
• Several years’ work in service desk support as well as relevant onsite services experience for a number of years 
• Superior knowledge of enterprise level desktop related IT hardware and the configuration of components and drivers 
• Prior experience in issues, troubleshooting and resolution of enterprise level desktop IT hardware, software and peripherals  
• Networking principals and infrastructure knowledge as well as MS Exchange and Microsoft products for use in a LAN environment 
• Ability to work autonomously
• Proven ability to work as part of a service-orientated team 
• Excellent time management skills & ability to prioritise & manage conflicting critical issues/technical problems

This is permanent full-time position located at our Brisbane Processing Centre. Lifeblood is proud to accommodate flexible working and we are open to conversations around what this means to you.

Wellbeing & Benefits

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the Nation, you will have access to the following: 

• Ability to purchase additional annual leave 

• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment 

• 14 weeks paid parental leave - no waiting period for either parent 

• Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone 

• Plus, many more! 

Excited about this opportunity? Apply now and discover a career filled with life-giving possibilities.

Next steps

When it comes to recruitment we like to move fast, this means we progress suitable candidates through the hiring process as soon as we can.

We are a 2026 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed.

If selected, you’ll be required to complete a few background checks and we’ll help you through this process.

If you require any adjustments during the recruitment process, please reach out to us on rwilkes@redcrossblood.org.au.
**Please note we cannot accept applications via email so please apply online

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.