Digital Experience Designer

• Contribute to Lifeblood’s digital ecosystem by applying user-centred design principles to create intuitive, personalised experiences for our customers 
• 12 month fixed-term full-time position with WFH flexibility
• Melbourne location preferred - $90k - $100k + Superannuation + Salary Packaging

Discover life-giving possibilities 
Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood.

About the role
The core purpose of this role is to contribute to Lifeblood’s digital ecosystem by applying user-centred design principles to create intuitive, personalised experiences. As Lifeblood continues its digital transformation, this role will play a crucial part in addressing complex design challenges to enhance our customer experience. 

This role will collaborate closely with the Head of Digital, Digital Experience Manager, other designers, Product Owners, and stakeholders across the organisation to implement strategies for our digital ecosystem, including our website, app, self-service portal, and more. With a proven track record in solving design problems, they will help shape Lifeblood’s digital platforms to provide a cohesive and consistent donor experience.

The Experience Designer will be hands-on with design, drawing from their experience in usability and accessibility standards to shape initiatives from concept to prototype, testing, and delivery. They will enhance Lifeblood’s user testing capabilities, enabling co-creation and agile learning to translate donor needs into first-class experiences. This role will support the digital strategy by working within a cross-functional team at every step of the design process, inspiring and guiding them through their expertise. 

Sound interesting? Here’s what we are looking for;

• 3+ years’ experience working in digital design, experience and/or product teams.
• Proven experience across Design Thinking and Jobs-to-be-done frameworks.
• User testing experience using methodologies such as A/B testing, usability testing, tree testing etc to validate design decisions and gather feedback.
• User research experience using methodologies like interviews, data analysis, card sorting etc to understand user needs and behaviours. 
• Passion and Curiosity for problem and solution exploration.
• Proficient with prototyping including paper prototyping/freehand sketching, wireframing and developing interactive prototypes using tools such as Figma, Sketch, InVision or Axure
 
• Confident with stakeholder engagement & working on multiple projects in parallel.
• Confident in presenting to and influencing stakeholders across an organisation 
• Experience in facilitating workshops. 
• Confident in working in Agile environments. 
• Excellent visual design skills with empathy and sensitivity to user-system interaction.
• Proficiency in Figma, Photoshop, Illustrator, Indesign, Sketch, or other visual design, prototyping and wire-framing tools.

This is a 12 month fixed-term, full-time opportunity with a hybrid working environment based out of our Melbourne Processing Centre. We may be open to candidates from other locations. Lifeblood is proud to accommodate flexible working and we are open to conversations around what this means to you.

Thrive in a diverse culture that cares for your wellbeing 
We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. Whether it’s workplace safety or work/life balance, we look after our employees’ varying needs. As part of the Lifeblood team, you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.

Excited about this opportunity? Apply now and discover a career filled with life-giving possibilities.

Next steps
When it comes to recruitment we like to move fast, this means we progress suitable candidates through the hiring process as soon as we can. 

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed.

If selected, you’ll be required to complete a few background checks and we’ll help you through this process.

If you require any adjustments during the recruitment process, please reach out to us. 

For further details on this position, please contact Svet at ssubotic@redcrossblood.org.au.
**Please note we cannot accept applications via email so please apply online 

This vacancy is being managed directly by Lifeblood’s Talent Engagement team. We won’t accept candidates from external recruitment agencies on this occasion.