Director Internal Communications & Experience Design

• Shape culture. Amplify strategy. Ignite performance.
• Permanent full-time role however some flexibility to this
• Melbourne / National with genuine hybrid working environment

Discover life-giving possibilities  

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

As we deliver on our Workforce of Champions strategy, we are seeking an exceptional leader to shape how our people experience work, connect to purpose, and bring strategy to life every day.

This is a rare opportunity to lead Employee Experience and Internal Communications at scale, influencing culture, capability and performance across a complex, purpose driven organisation.

Reporting into Executive Director P&C this role is accountable for building and sustaining enterprise‑wide People & Culture ways of working that drive engagement, alignment and impact.

You will:

• Design and deliver an integrated, enterprise‑wide employee experience and engagement program that elevates how our people feel, connect and perform.
• Serve as a trusted strategic advisor to Executive Directors and senior leaders, shaping powerful people narratives that link strategy to execution.
• Lead internal communications and engagement as a strategic enabler of business outcomes, not just messaging, but meaning.
• Act as a key conduit between People & Culture, Strategy and the broader business to ensure people initiatives deliver measurable value.
• Lead and steward the enterprise‑wide People & Culture program of work, empowering leaders and teams with best‑practice program and project management capability to deliver outcomes at pace and scale.
• Champion an inclusive, high‑performance culture where leaders are equipped to engage their teams with clarity, confidence and authenticity.

Sound interesting? Here’s what we’re looking for: 

You are a senior, enterprise‑minded leader with a strong blend of strategic insight, communication mastery and execution excellence. You thrive at the intersection of people, culture, experience and performance.

You bring:

• Significant senior leadership experience across Employee Experience (EX) and/or Customer Experience (CX), enterprise communications, and/or large‑scale workforce programs.
• Deep expertise in leading enterprise‑wide communications, engagement and employee experience strategies, with a strong track record as a trusted advisor to senior leaders.
• A proven ability to translate complex business strategy into clear, compelling people narratives that drive understanding, alignment and action at scale.
• Strong understanding of culture, engagement and workplace experience, and how to embed these into everyday leadership practice and ways of working.
• Demonstrated success leading complex, multi‑stakeholder, enterprise initiatives, balancing competing priorities while delivering measurable impact.
• Experience leading high‑performing, multidisciplinary teams, fostering collaboration, innovation and clarity of purpose.
• Excellence in program and portfolio management capability with a focus on outcomes and ROI.
• Exceptional stakeholder management and influencing skills, with a strategic, analytical and creative mindset informed by employee insights and data.
• A genuine passion for building a strong, inclusive culture aligned to organisational purpose and values.

Wellbeing & Benefits

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the Nation, you will have access to the following: 

• Ability to purchase additional annual leave 
• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment 
• 14 weeks paid parental leave - no waiting period for either parent 
• Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone 
• Plus, many more! 

Excited about this opportunity and meet the criteria of the role? Apply now and discover a career filled with life-giving possibilities.

Next steps

When it comes to recruitment we like to move fast, this means we progress suitable candidates through the hiring process as soon as we can. 

We are a 2026 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed.

If selected, you’ll be required to complete a few background checks and we’ll help you through this process. 

If you require any adjustments to feel more supported during our recruitment process, please reach out to us. 

For information regarding the recruitment process, please contact Rich on RWILKES@redcrossblood.org,au

**Please note we cannot accept applications via email so please apply online  

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion