Employee Experience Design Lead

• Shape the employee experience and create moments that help Lifeblood people thrive 
• Fixed-term parental leave cover until January 2028

• Offering salary $120k - $150k base + super + salary packaging

• Opportunity can be based at any one of our National Processing Centres + WFH

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.
 

About the role  

Our people deliver life-changing outcomes every day. Behind every donation, every patient outcome, and every service we provide is an employee experience that enables people to thrive. 

We're looking for an Employee Experience Design Lead to help shape how work feels at Lifeblood. Someone who sees challenges through a human lens, is naturally curious about what motivates people, and can turn insights into meaningful experiences that make a difference. The role focuses on leading projects that enhance employee experience, meaningful work and wellbeing, while partnering across the business to improve the moments that matter throughout the employee lifecycle. 

What you'll be doing 

• Lead employee experience initiatives that improve meaningful work, engagement and wellbeing. 

• Use human-centred design approaches to uncover employee needs and create practical, impactful solutions. 

• Partner with leaders, P&C teams and stakeholders to identify pain points and opportunities for improvement. 

• Champion and evolve Lifeblood's Employee Experience design framework. 

• Use data and insights to measure impact and continuously improve experiences. 

• Coach and influence others to build employee experience capability across the organisation. 

Sound interesting? Here’s what we’re looking for: 

You might come from employee experience, service design, organisational development, wider people & culture or a related discipline. Most importantly, you'll bring: 

• People leadership skills and the passion to lead Lifeblood’s EX design function  

• Proven track record designing human-centred experiences, solving real people problems and making sense of complexity to translate insights into action 

• Strong project leadership skills and the ability to drive outcomes across multiple stakeholders. 

• Comfortable navigating discovery and design processes using tools such as double diamond framework, miro and a journey map 

• Confidence facilitating workshops, conversations and co-design activities. 

• Highly relational with exceptional collaboration and communication skills, to focus on and drive impact. 

• A coaching mindset with a passion for helping others improve how they create experiences. 

• Curiosity, empathy and a genuine desire to design better experiences, making work better for people. 

• Collaborates effectively and actively participates as an extended leadership team member in People & Culture 

Benefits and Wellbeing

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:

• Ability to purchase additional annual leave
• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
• 14 weeks paid parental leave - no waiting period for either parent
• Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone
• Plus, many more!

Is Lifeblood your reason? Apply NOW!

We’re proud to be a Circle Back Initiative Employer for 2026 and commit to respond to every applicant. You’ll hear from us once your application has been reviewed. 

If this advert is still live, we're still accepting applications. We encourage you to apply as soon as possible, as opportunities can progress quickly.

Have a question about the role or do you need support or adjustments during any stage of the recruitment process? Email Sami, our AI Careers Assistant, at careers@redcrossblood.org.au. To help Sami provide the most relevant information, please include the role title and location in your email. Sami can assist with common recruitment questions, and if your enquiry requires additional support, it will be escalated to our Talent Acquisition team.

Please note: we can’t accept applications sent directly to this email address.

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t be accepting applications from external recruitment agencies for this role.