Head of Training - Donor Experience

• Lead the delivery and continuous improvement of training programs that ensure workforce capability, compliance, and excellence.
• 12 month fixed-term full-time opportunity (possibility to be ongoing): Salary $180k-$190k + Superannuation + Salary Packaging  
• Location Flexible with genuine hybrid work model

Discover life-giving possibilities   

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood.  

About the role  

The Head of Training, Donor Experience is a key senior leadership role responsible for driving the strategic direction and delivery of training across the Donor Experience function. Leading a large, geographically dispersed team, the role ensures workforce capability, regulatory compliance, and consistent delivery of high‑quality donor experiences nationwide.

With end‑to‑end accountability for the Donor Experience training lifecycle, the role oversees induction and onboarding, annual competency assessments, mandatory refresher programs, and ongoing capability uplift. All training outcomes align with clinical, GMP, HSE, and customer‑centric standards, supporting operational excellence and regulatory assurance.

Working in close partnership with the central Learning & Development team, the role embeds enterprise learning frameworks, oversees key capability programs and is a key driver of delivering the Future of Learning strategy within Donor Experience.

This role requires significant people leadership experience, with responsibility for a team of 30+ training professionals and provides network‑wide oversight of critical skills including de‑escalation, CPR, and First Aid, contributing directly to donor safety and organisational risk management. Demonstrated experience leading people through significant change is essential.

Sound interesting? Here’s what we’re looking for; 

• Proven experience leading large, diverse training teams, especially through significant change.
• Ability to design and implement training strategies aligned with organisational goals across a large and geographically diverse business unit
• Solid knowledge of contemporary, evidence-based learning & development practices and learning theory, with proven ability to turn these into practice in an organisational environment
• Expertise in developing modular, blended training programs using digital tools (e.g., AR/VR, interactive content) would be highly advantageous
• Ability to build and manage annual competency assessments, refresher training, and credentialing pathways
• Ownership of training documentation, and learning records, ensuring compliance with GMP, HSE, and clinical standards
• Strong analytical skills to evaluate training effectiveness and inform continuous improvement
• Ability to work with clinical, operational, and quality teams to ensure training meets business and regulatory needs
• Excellent verbal and written communication skills to influence and engage learners, leaders, and external partners 

This is a 12 month fixed-term full-time opportunity with a hybrid work model rotating between WFH and one of our processing centres. We are open to candidates from different locations within Australia. Lifeblood is proud to accommodate flexible working and we are open to conversations around what this means to you.   

Wellbeing & Benefits

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the Nation, you will have access to the following: 

• Ability to purchase additional annual leave 

• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment 

• 14 weeks paid parental leave - no waiting period for either parent 

• Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone 

• Plus, many more! 

Excited about this opportunity? Apply now and discover a career filled with life-giving possibilities.  

Next steps  

When it comes to recruitment we like to move fast, this means we progress suitable candidates through the hiring process as soon as we can.  

We are a 2026 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed. 

If selected, you’ll be required to complete a few background checks and we’ll help you through this process.   

If you require any adjustments to feel more supported during our recruitment process, please reach out to us.   

For further details on this position, please reach out to Rich on rwilkes@redcrossblood.org.au.  
**Please note we cannot accept applications via email so please apply online  

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.