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ITIL Specialist

Date: 23-Jun-2022

Search suburb or city: West Melbourne, VIC, AU, 3003

Company: Australian Red Cross Lifeblood

  • Align ICT Standard Operating Procedures (SOP’s), Policies, and Processes to ITILv4
  • Permanent full time opportunity
  • Based Melbourne with WFH flex



This is your opportunity to find a life-giving purpose

As an organisation our purpose is simple: to give life. It’s at the centre of everything we do. As part of the Lifeblood team, you’ll have the opportunity to contribute to this life-giving purpose and grow your career. We’re committed to ensuring you have the ability to innovate, learn new skills, and embrace new challenges – all while making a difference in the lives of countless others.  



Lifeblood has an inspiring opportunity for you

Working within the ICT division the ITIL Specialist position is responsible for aligning ICT Standard Operating Procedures (SOP’s), Policies, and Processes to ITILv4 on behalf of Lifeblood. In this technical specialist role, you work closely with a range of internal and external stakeholders focusing on managing the planning, build and deployment of SOPs, Policies and Processes across ICT and the delivery of ITIL v4 practices.


To deliver on the above this position will be accountable for creating, updating, and maintaining a set of policies, processes and practices aligned to ITILv4 that optimise planning, creation, maintenance, and coordination of our ICT Operational Activities including but not limited to Incident, Problem, Change, Request. You will analyse and document ‘As Is’ and ‘To Be’ processes & data flows to determine business impacts during current and proposed SOP’s, Policies and Processes. In conjunction with the above you will ensure ITSM tool processes are aligned to ITILv4 and implement / mature ITIL reporting via ServiceNow is set up and delivered automatically.



Sound interesting? Here’s what we’re looking for;


  • Minimum 5 years of experience ITIL Service Management at an enterprise scale, such as Incident, Problem, Change, Release, Configuration, Disaster Recovery Management and Service Design.
  • ITIL v4 Foundation certification and experience in a commercial environment is mandatory.
  • Demonstrated experience in all phases of the Software Development Life Cycle (SDLC), including industry-standard project methodologies.
  • Proven experience with the use of DevOps frameworks including but not limited to CI/DC Pipelines.
  • Strong technical support experience with an understanding in Cloud Services, Networking, Windows, Unix, Application, Integration, and Database areas.
  • Ability to manage competing priorities in a high-pressure environment.
  • An understanding of quality systems and the Code of Good Manufacturing Practice (cGMP) and Good Automated Manufacturing Practice.



This is a permanent full time role reporting to the ICT Service Delivery Manager. Please note this role will requires scheduled weekend work as well as some work to be performed out of business hours as per Patching Calendar or ad hoc as required. The role is Melbourne based with flexibility and choice to work from home for large portions of the week in a hybrid style model.



Thrive in a diverse culture that cares for your wellbeing

At Lifeblood, we welcome different perspectives and backgrounds and we’re proud to foster an environment where people can come together to achieve their very best. That’s why we don’t believe in one-size-fits-all – especially when it comes to your wellbeing. Every employee is unique, and we’ve developed a range of initiatives to look after the varying needs of all our people.



As part of the Lifeblood team, you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.



Excited to join us? Apply now and discover a career filled with life-giving possibilities.



Next steps

When it comes to recruitment we like to move fast, this means we progress suitable candidates through the hiring process as soon as we can. You’ll hear from us with an outcome after your application has been reviewed and assessed.


If your application is suitable but the role is filled prior to the advertising close date, you can rest assured that we will keep in touch and consider you for the next similar opportunity. If selected, you’ll be required to complete a number of background checks — don’t worry, we’ll help you through this process.


For further details on this position please contact Kollyann Thim on



Our facilities are Covid-19 safe places

Click here to learn how we're protecting donors, volunteers, patients and our people.

We encourage all of our employees to be vaccinated against Covid-19 and a number of states have mandated that Lifeblood employees must be vaccinated to perform work for us. Please make sure that you are able to comply with these government requirements, or have the appropriate medical exemption information available.



While we appreciate all interest in our business, we won’t engage with or accept candidates from agencies or consulting firms on this occasion.