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People Central Support Specialist

Date: 25-Jun-2022

Search suburb or city: West Melbourne, VIC, AU, 3003

Company: Australian Red Cross Lifeblood

  • Support and develop our People Central functionality
  • Fixed term, full time opportunity until January 2023
  • Located at West Melbourne, VIC



This is your opportunity to find a life-giving purpose

As an organisation our purpose is simple: to give life. It’s at the centre of everything we do. As part of the Lifeblood team, you’ll have the opportunity to contribute to this life-giving purpose and grow your career. We’re committed to ensuring you have the ability to innovate, learn new skills, and embrace new challenges – all while making a difference in the lives of countless others.  



Lifeblood has an inspiring opportunity for you

We’re looking for someone that is able to provide specialist support and advice, act as a partner to the business and assist with the P&C operations within the People Central system (SAP Successfactors) across Lifeblood.

This role is fixed term full time and is based at our Melbourne Processing Centre in West Melbourne. You will report directly in to the People Support Manager, and work in a team of approximately 6 other People Central experts.


•    Create new starters, maintain employment records and update information to complete Lifeblood records & transactions
•    Manage workflows and end to end process including letter/contract generation
•    Provide first level support including coaching and training at employee and people leader level at both triage and closure aiming for first time resolution
•    Collaborate with relevant internal and external stakeholders
•    Manage the service desk systems including ticketing via Service Now, and inbox 


Skills and capabilities 
•    Strong and detailed knowledge of the complete HR life-cycle processes & procedures as well as policies and governance
•    Experience in support HR and Payroll services in the current and future operating models
•    Ability to deal with complexity & solve problems effectively as they arise
•    Strong computer literacy across SharePoint & Microsoft suite with the ability to generate and analyse reports 
•    Exceptional customer service skills with high attention to detail, with a focus on time management & continuous upskilling
•    Previous experience across SAP SuccessFactors would be desirable




Thrive in a diverse culture that cares for your wellbeing

At Lifeblood, we welcome different perspectives and backgrounds and we’re proud to foster an environment where people can come together to achieve their very best. That’s why we don’t believe in one-size-fits-all – especially when it comes to your wellbeing. Every employee is unique and we’ve developed a range of initiatives to look after the varying needs of all our people.



As part of the Lifeblood team you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.



Excited to join us? Apply now and discover a career filled with life-giving possibilities.



Next steps

When it comes to recruitment we like to move fast, this means we progress suitable candidates through the hiring process as soon as we can. You’ll hear from us with an outcome after your application has been reviewed and assessed.



If your application is suitable but the role is filled prior to the advertising close date, you can rest assured that we will keep in touch and consider you for the next similar opportunity.



If selected, you’ll be required to complete a number of background checks — don’t worry, we’ll help you through this process.



For further details on this position please contact Kollyann Thim on



Our facilities are Covid-19 safe places

Click here to learn how we're protecting donors, volunteers, patients and our people.

A number of states have mandated that Lifeblood employees must be vaccinated to perform work for us. Please make sure that you are able to comply with these government requirements, or have the appropriate medical exemption information available.



While we appreciate all interest in our business, we won’t engage with or accept candidates from agencies or consulting firms on this occasion.