People Support Team Lead

• Lead a high-performing People & Culture support team delivering seamless service and impact
• Permanent position with WFH flexibility
• Salaries starting from $140k+ + Superannuation + Salary Packaging

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

As People Support Lead, you’ll help shape the future of our People and Culture function. Reporting to the Director, People and Culture Operations, you’ll lead a high-performing team that’s the first point of contact for all P&C enquiries making sure every interaction is efficient, compliant and people-focused.

You’ll drive the transition to a new tiered service delivery model, setting clear service levels and performance measures that foster accountability, continuous improvement, and customer-centricity. With your strong leadership and coaching, you’ll create a culture of engagement, capability, and innovation.

Collaboration will be key. You’ll partner across P&C and the wider organisation to ensure consistent, seamless experiences for employees and leaders. You’ll also refine policies, streamline processes, and champion proactive, solutions-focused ways of working.

This is a pivotal role for someone with deep P&C operations expertise, a passion for service excellence, and the drive to build a function that truly supports our people.

Sound interesting? Here’s what we are looking for;

• At least 5 years’ experience in a customer-focused People & Culture role within a large or complex organisation.
• Proven leadership of operational or service delivery teams—driving performance, coaching, and building capability.
• A track record of creating high-performing, customer-focused teams that enhance employee and leader experience.
• Experience managing service desks or tiered support models, with SLAs and performance metrics.
• Solid knowledge of P&C processes, including awards, agreements, and executive remuneration, with the ability to apply these to payroll and compliance.
• Hands-on experience with payroll (Chris21 preferred), HRIS (SAP SuccessFactors preferred), and Time & Attendance (Humanforce preferred).
• Strong skills in process improvement, compliance, and continuous service optimisation.
• Exceptional collaboration and stakeholder engagement across all levels.
• Advanced Microsoft Office skills (Excel, Word, Teams), with strength in data analysis and reporting.
• Clear, confident communication—both written and verbal.
• Sharp numeracy, problem-solving, and attention to detail, with excellent time management and prioritisation.

This is a permanent position rotating between WFH and one of our Processing Centres. We have a preference for full-time but would consider 4 days per week (0.8 FTE) for the right person. Lifeblood is proud to accommodate flexible working and we are open to conversations around what this means to you.

Thrive in a diverse culture that cares for your wellbeing

We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. Whether it’s workplace safety or work/life balance, we look after our employees’ varying needs. As part of the Lifeblood team, you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.

Excited about this opportunity? Apply now and discover life-giving possibilities.

Next steps

When it comes to recruitment we like to move fast, this means we progress suitable candidates through the hiring process as soon as we can.

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed.

If selected, you’ll be required to complete a few background checks and we’ll help you through this process.

If you require any adjustments during the recruitment process, please let us know.

For further details on this position, please contact Tayler on tdobbs@redcrossblood.org.au.
**Please note we cannot accept applications via email so please apply online

This vacancy is being managed directly by Lifeblood’s Talent Engagement team. We won’t accept candidates from external recruitment agencies on this occasion.