People Support Team Leader

• Lead through influence, mentoring, and development
• Permanent Full-time opportunity 
• Located at Melbourne Processing Centre, West Melbourne, with flexibility to WFH

This is your opportunity to find a life-giving purpose
As an organisation our purpose is simple: to give life. It’s at the centre of everything we do. As part of the Lifeblood team, you’ll have the opportunity to contribute to this life-giving purpose and grow your career. We’re committed to ensuring you have the ability to innovate, learn new skills, and embrace new challenges – all while making a difference in the lives of countless others. 

Lifeblood has an inspiring opportunity for you

The People Support Team is the first point of contact for Lifeblood’s People & Culture functions. This role supports the People Operations Manager with the day-to-day operational leadership of the People Support team. Key to this role is developing strong stakeholder relationships and partnering with the business to ensure the People Support team is delivering high quality service and superior customer service to employees and people leaders. 

The People Support Team Leader will play a meaningful role as a people leader, leading and driving high employee engagement through coaching, mentoring and development. This role will focus on delivering continuous improvement activity, best practise HR processes, governance, monthly reporting and leading through change. 
 
Sound interesting? Here’s what we are looking for: 
•    Experience in effectively leading, managing, and coaching team members with a focus on team engagement, customer service, productivity and retention. 

•    Exceptional customer service skills applied in a customer centric environment. 

•    Prior knowledge of and proficiency in using SAP platforms. 

•    Confidence in leading key employee lifecycle activities with a focus on employee experience, continuous improvement and fit for purpose outcomes.

•    Ability to proactively build strong relationships with the People Leader community. Influence, coach and support people leaders to achieve their operational and people objectives.
•    Proven experience managing workflow and case allocation across the team to meet agreed service standards.
•    Experience in being the escalation point for complex investigations, high risk cases and recommended resolutions to senior leaders as required.

Thrive in a diverse culture that cares for your wellbeing 
At Lifeblood, we welcome different perspectives and backgrounds and we’re proud to foster an environment where people can come together to achieve their very best. That’s why we don’t believe in one-size-fits-all – especially when it comes to your wellbeing. Every employee is unique and we’ve developed a range of initiatives to look after the varying needs of all our people.

Excited to join us? Apply now and discover a career filled with life-giving possibilities. 

Next steps 
You’ll hear from us with an outcome after your application has been reviewed and assessed.  

If selected, you’ll be required to complete a few background checks and we’ll help you through this process.  

If you require reasonable adjustments during the recruitment process, please reach out to us.  

For further details on this position, please contact Svet Subotic on ssubotic@redcrossblood.org.au

This vacancy is being managed directly by Lifeblood’s Talent Engagement team. We won’t accept candidates from external recruitment agencies on this occasion.