Senior Design Lead

• Bring together service design, UX, UI and prototyping to solve complex human-centred challenges
• Lead design across multiple innovation squads, shaping how new ideas are explored, tested and validated
• Join a team exploring the future of donor, operational and workforce experiences through innovation and experimentation
• Location flexible, Hybrid working, Salary from $140k plus superannuation and salary packaging

About the role

Lifeblood's Strategic Transformation & Readiness team is strengthening its capability across strategy, transformation and delivery to help Lifeblood optimise today and build for tomorrow - exploring new opportunities and creating lasting value for Lifeblood and the communities we serve. 

As the Senior Design Lead – Exploration, you'll be the design authority across our Exploration portfolio, partnering with Product Leads, Product Owners, researchers and stakeholders to help determine what problems are worth solving, and how we test whether a solution will work. We're looking for a full-stack design leader who is equally comfortable working across facilitating problem-framing workshops, synthesising UX and UI research insights, and building prototypes and testing ideas with users. You'll also provide day-to-day direction to UX interns and support the broader team's design capability through mentoring, coaching and establishing high design standards.

Key Responsibilities:

• Lead design across multiple exploration squads, supporting initiatives at different stages of maturity
• Translate research findings into actionable design direction and clear recommendations
• Design and build prototypes ranging from low-fidelity concepts through to near-production experiences
• Plan and support user testing activities, using evidence to refine and improve concepts
• Create journey maps, service blueprints, wireframes and other design artefacts that support decision-making
• Partner closely with Product Leads, Product Owners and Research & Insights specialists to shape opportunities and validate concepts
• Provide direction, coaching and feedback to UX interns and external design partners
• Champion human-centred design and continuous improvement across the Exploration portfolio
• Help establish design standards, practices and ways of working that elevate the work of the whole team 

Sound interesting? Here’s what we’re looking for: 

• Proven experience across service design, UX, UI, user research, prototype development and testing
• Strong capability in research synthesis and turning insights into practical design outcomes
• Experience creating and testing prototypes to validate concepts and inform decisions
• Proficiency with modern design tools such as Figma, Miro and other collaborative design platforms
• Experience facilitating workshops, problem framing and ideation activities
• Ability to work across multiple initiatives simultaneously and adapt to changing priorities
• Strong stakeholder engagement skills and the ability to explain design decisions to non-design audiences
• Experience mentoring junior designers, graduates, interns or consultants
• A highly collaborative mindset and genuine curiosity about how people experience products and services 

Wellbeing & Benefits   

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.   

In addition to being a part of an organisation that is the heartbeat of the Nation, you will have access to the following:    

• Ability to purchase additional annual leave    
• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment    
• 14 weeks paid parental leave - no waiting period for either parent    
• Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone    
• Plus, many more!    

Is Lifeblood your reason? Apply NOW!

We’re proud to be a Circle Back Initiative Employer for 2026 and commit to respond to every applicant. You’ll hear from us once your application has been reviewed. 

In the mean time if you have questions about this role, or need support or adjustments during any stage of the recruitment process, please contact us at careers@redcrossblood.org.au. Our AI careers assistant can help with common questions and connect you with our Talent Acquisition team if required.  

Please note: applications sent directly to this email address cannot be accepted 

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion. 

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