Head of Training - Donor Experience

• Lead the delivery and continuous improvement of training programs that ensure workforce capability, compliance, and excellence across Lifeblood’s Donor Experience function
• 12 month fixed-term full-time opportunity with WFH flexibility (contract could be extended for the right person) – location flexible  
• Salary starting at $160k + Superannuation + Salary Packaging  

Discover life-giving possibilities   

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood.  

About the role  

The Head of Training - Donor Experience is responsible for leading a large team to enable the delivery, and continuous improvement of training programs that ensure workforce capability, compliance, and excellence across the Donor Experience function. This role oversees the full training lifecycle from induction and onboarding of new starters, to annual competency assessments and refresher training,  ensuring alignment with clinical, GMP, HSE, and customer-centric standards.

Working in close partnership with the central Learning & Development team, the role ensures that enterprise learning strategies, frameworks, and design principles are effectively applied within Donor Experience to meet operational and regulatory needs. Key responsibilities of the team include ownership and development of training content and documentation, delivery of classroom and practical training, and integration of learning initiatives such as the Excellence in Collections and Eligibility programs, Donor Centre Manager and Session Leader Essentials.

The role is a key partner in  supporting the implementation of the Future of Learning strategy for Donor Experience and we are looking for someone with demonstrated experience leading large teams. People leadership experience is essential as this role is responsible for a team of 30+ people.

The role ensures network-wide competency, and supports critical skill areas including de-escalation, CPR, and First Aid. 

Sound interesting? Here’s what we’re looking for; 

• Proven experience leading large, diverse training teams
• Ability to design and implement training strategies aligned with organisational goals across a large and geographically diverse business unit
• Solid knowledge of contemporary, evidence-based learning & development practices and learning theory, with proven ability to turn these into practice in an organisational environment
• Experience working with a broad range of stakeholders
• Expertise in developing modular, blended learning programs using digital tools (e.g., AR/VR, interactive content) would be highly advantageous
• Ability to build and manage annual competency assessments, refresher training, and credentialing pathways
• Ownership of training documentation, and learning records, ensuring compliance with GMP, HSE, and clinical standards
• Strong analytical skills to evaluate training effectiveness and inform continuous improvement
• Ability to work with clinical, operational, and quality teams to ensure training meets business and regulatory needs
• Excellent verbal and written communication skills to engage learners, leaders, and external partners 

This is a 12 month fixed-term full-time opportunity with a hybrid work model rotating between WFH and one of our processing centres. For the right person, there may be a possibility for this role to become ongoing. We are open to candidates from different locations within Australia. Lifeblood is proud to accommodate flexible working and we are open to conversations around what this means to you.   

Thrive in a diverse culture that cares for your wellbeing  

We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. Whether it’s workplace safety or work/life balance, we look after our employees’ varying needs. As part of the Lifeblood team, you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.  

Excited about this opportunity? Apply now and discover a career filled with life-giving possibilities.  

Next steps  

When it comes to recruitment we like to move fast, this means we progress suitable candidates through the hiring process as soon as we can.  

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed. 

If selected, you’ll be required to complete a few background checks and we’ll help you through this process.   

If you require any adjustments to feel more supported during our recruitment process, please reach out to us.   

For further details on this position, please reach out to Tayler on tdobbs@redcrossblood.org.au.  
**Please note we cannot accept applications via email so please apply online  

This vacancy is being managed directly by Lifeblood’s Talent Engagement team. We won’t accept candidates from external recruitment agencies on this occasion.