Senior ServiceNow Engineer

• Utilise your expertise to Configure, Support and Maintain the ServiceNow Instances on behalf of Lifeblood.
• Permanent full-time position - Melbourne location preferred
• Salary circa $140-$145k + Superannuation + Salary Packaging

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

The purpose of the Senior ServiceNow Engineer position is to Configure, Support and Maintain the ServiceNow Instances on behalf of Lifeblood.

This role will work closely with all Service Managers, Service Owners, Program/Project Managers, IT Operations, Customer, Manufacturing, Data Engineering & Cloud Enablement and Vendors with the primary focus on Configuring, Supporting and Maintaining ServiceNow within the Lifeblood Environment.

Sound interesting? As Senior ServiceNow Engineer you will:

• Have 5+ years experience in similar position
• Have experience in the following modules of ServiceNow: IT Service Management (ITSM), IT Operations Management (ITOM), and Strategic Portfolio Management (SPM).
• Have ITILv4 foundations certification and be a ServiceNow Certified System Administrator
• Identify areas of process improvement and automation (efficiency and effectiveness), and recommend solutions that detail pros, cons, and risks.
• Implement and deliver solutions, addressing requirements that consider process design and ServiceNow technical best practice standards.
• Provide hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solution using several technical skills such as HTML, XML, JavaScript/AJAX, Integrations (wen services, SOAP, email, MID, etc)
• Ensure technical deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes
• Organise and prioritise development effort, interfacing with vendors and management, and coordinating your teams’ contribution to deliverables. You will also review the work of others for quality and accuracy.
• Assist in the uplifting of staff capability through mentoring, feedback, and support of other employees

This is a permanent role reporting to the Service Delivery Manager. This role is hybrid, rotating between working from home and our Processing Centre. Melbourne location preferred but could be flexible for the right candidate. At Lifeblood, we are proud to accommodate flexible working and we are open to conversations around what this means for you.

Thrive in a diverse culture that cares for your wellbeing

We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. First Nations people, those identifying as LGBTQIA+, females, people of all ages with disabilities, and culturally and linguistically diverse people are encouraged to apply. Whether it’s workplace safety or work/life balance, we look after our employees’ varying needs. As part of the Lifeblood team, you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.

Excited to join us? Apply now and discover a career filled with life-giving possibilities.

Next steps

When it comes to recruitment we like to move fast, this means we progress suitable candidates through the hiring process as soon as we can.

You’ll hear from us with an outcome after your application has been reviewed and assessed.

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed.

If you require any adjustments during the recruitment process, please reach out to us.

For further details on this position, please contact Tayler Dobbs on tdobbs@redcrossblood.org.au 
**Please note, we cannot accept applications via email. Please apply online if interested

This vacancy is being managed directly by Lifeblood’s Talent Engagement team. We won’t accept candidates from external recruitment agencies on this occasion.