Service Desk Admin Officer

• Provide 1st and 2nd level ICT support to Lifeblood staff 
• 12 month Fixed-term, full-time position with WFH flexibility – Melbourne location
• Salary between 63-68k + super + salary packaging

About the role  

Reporting to the Service Desk Team Leader, you'll be responsible for the provision of 1st and 2nd level ICT support for all Lifeblood staff. A day in the role will see you use your ICT knowledge to respond to, manage, and resolve incidents and requests within our IT Service Management suite and deliver a great customer experience to our internal stakeholders.

This is a fantastic opportunity for a recent ICT graduate who is passionate about the ICT industry and looking to kickstart their ICT career with ongoing training and support from the team and the wider business.

Sound interesting? Here’s what we’re looking for: 

• Excellent customer service skills with the ability to effectively deal with clients and deliver services within a timely manner
• Have a passion for technology and associated hardware/software
• Collaborative with a passion for helping others and using initiative to think outside the square to solve customer challenges
• Understanding of the service desk function and call management systems
• Knowledge of the functions and issues associated with IT hardware, software, peripherals, networking principals and infrastructure, including knowledge of applications such as MS Exchange and Microsoft products for use in a LAN/WAN environment

This is a permanent full-time opportunity with a hybrid work model rotating between WFH and our West Melbourne office. This position will work Monday – Friday, rotating between the following shift times: 0700-1500, 0830-1630, 0900-1700, 1000-1800, 1100-1900.

Wellbeing & Benefits

We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.

In addition to being a part of an organisation that is the heartbeat of the Nation, you will have access to the following: 

• Ability to purchase additional annual leave 
• Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment 
• 14 weeks paid parental leave - no waiting period for either parent 
• Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone 
• Plus, many more! 

Excited about this opportunity and meet the criteria of the role? Apply now and discover a career filled with life-giving possibilities.

Next steps

When it comes to recruitment we like to move fast, this means we progress suitable candidates through the hiring process as soon as we can. 

We are a 2026 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed.

If selected, you’ll be required to complete a few background checks and we’ll help you through this process.

If you require any adjustments to feel more supported during our recruitment process, please reach out to us. 

For information regarding the recruitment process, please contact Meg on MeHolding@redcrossblood.org.au

**Please note we cannot accept applications via email so please apply online  

This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.